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Advertisers are getting a more complete view of where their ads may be placed before a campaign, as well as more thorough publisher delivery reports. Facebook is extending its placement reporting to Instant Articles and in-stream video so advertisers can preemptively block...

The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle generally earn more customer loyalty and have better brand reputation. And thanks to chatbots, more companies can now be online 24/7 to...