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Alexa devices just got a new use case: live customer service help. This morning, Amazon’s e-book company Audible announced the first live customer service experience on Alexa devices, activated through voice commands. Instead of dialing a phone number or writing an email, Audible...

Internal social tools are fantastic for business. They break down barriers, build connections,and make it easier for employees to collaborate across distances, functions and hierarchies. As the name suggests, they make work more social, too. But, there’s been an excessive amount...

In the previous article on 7 Things That Hurt Your SEO Rankings and How to Fix Them, we found how a drop in SEO rankings can be one of the worst things that can happen to a website. A bad SEO entails practices that are outside the boundaries of Google webmaster guidelines and it...

Google and Unskippable Labs cooked up a new project that has marketers salivating with new ideas. The company created a fake pizza brand, “Doctor Fork,” as a way to challenge conventional marketing strategies and see how far they could push the advertising envelope. According to...

Change is hard, and, in some cases, it can be downright scary. Technology is driving a lot of change in the 21st century, and it’s possible that the biggest, most “intimidating” changes are yet to come. For instance, robotics, AI (artificial intelligence), and automation are...

Users will be asked to choose from among five search and browser apps in randomized order. In a European antitrust decision last year, Google was ordered stop compelling phone makers to pre-install Google apps to gain access to Google Play. The decision came with a €4.3 billion...

The Justice Department announced Wednesday it would hold a Thursday morning press conference at 9:30 a.m. in conjunction with the release of special counsel Robert Mueller’s report detailing the findings of his nearly two-year Russia investigation, but further details on...

The box and whisker visualization offers a view of both the mean and median along with four quartiles to identify statistical outliers. This is part two of a three-part series about Bing’s data distribution tools. Today, to build upon our working knowledge of data...

Consumer Confidence Index, or CCI, is one of the most interesting and reliable surveys for reflecting on and predicting the future of the economy. Reviewing the current economic status of consumers and their own expectations for the future is very telling and as the largest...

  Techstars – Boston is celebrating its tenth anniversary today. Over the years, it has helped contribute to the Boston startup ecosystem, graduating 155 startups over that time, some of which have gone onto successful exits, while raising over $1 billion in funding....