Facebook adds new reporting for Click-to-WhatsApp ads

Posted On 08 Jan 2019

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Ad campaign objectives now include traffic, conversions (for website), and post engagement.

Amy Gesenhues on January 3, 2019 at 3:03 pm

Facebook has added traffic, conversions and page post engagement objectives for its Click-to-WhatsApp ads — ads that launch a WhatsApp chat via the Facebook News Feed.

Why marketers should care

Facebook’s Click-to-WhatsApp ads offers marketers and advertisers a way to start a conversation with consumers on its encrypted messaging app. The ads can be purchased through Facebook’s Ad Manager platform and display in a user’s Facebook News Feed. Now, in addition to messages, Click-to-WhatsApp ad campaign objectives include traffic, conversions (for website), and post engagement.

Facebook has been aiming to monetize its encrypted messaging app for some time now. In Jan. 2018, the company first launched a business app and business profiles for marketers using the WhatsApp messaging app. Facebook’s Click-to-WhatsApp ads began rolling out in August of last year, launching a pre-filled WhatsApp chat that allowed users to message a business via the app. (Advertisers running Click-to-WhatsApp ads receive metric reports in their Facebook Ads Manager dashboard tracking how many conversations were started via the ads.)

Expanding its ad offerings to WhatsApp is a logical next step for Facebook as its News Feed ad inventory continues to become more saturated. With these latest features, marketers will be able to attach specific ad objectives to the Clicks-to-WhatsApp ad campaigns — further integrating a Facebook-to-WhatsApp engagement strategy.